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Moving Life Atto Warranty and Return Information


Warranty

ATTO is composed of aviation-grade aluminum, high-tech plastics, nylon-enforced ABS and PU filled non-pneumatic tires.

Two-year limited warranty – Structural frame components, including mobility scooter chassis, steering mechanism, seat mechanism, rear wheels extensions, welds on entire products.

One-year limited warranty – All electronic parts, including controllers and battery chargers. Servicing to the controller or battery charger must be carried out by an authorized Moving Life dealer. Any attempt to open or dismantle these items renders the guarantee void on that item.  Drivetrain, including motor and seat mechanism. Batteries are covered by a one-year warranty from the original manufacturer. Gradual deterioration in battery performance due to not following usage instructions specified in owner’s manual or worn out through heavy use is not covered.

here are numerous exclusions and exceptions to the above warranty, download the full warranty brochure below.

Returns

As stated in the full Return Policy, this item may be returned within 30 days of receipt for a refund as long as the following conditions are met:

  • The item must be returned at the customer's expense in the original packaging.
  • The item must be in new condition.
  • A Return Authorization must be requested from Ride and Go Electrics within 30 days of delivery.
  • Once the Return Authorization has been received, the product must be returned within 14 days.
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