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Megawheels Warranty and Return Information

Warranty

 

Each Megawheels scooter comes with a 1-Year manufacturer warranty against mechanical defects (limitations and terms below). 

​​Warranty Limitations

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. Megawheels will either repair or replace the product at no charge, using new or refurbished replacement parts at our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship (such as water damage). These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. Under no circumstances will Megawheels issue refunds after 30 days of delivery.

Replacement Extended Warranty

All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable. 

Limits and Exclusions

To the extent permitted by law, warranties on all products and remedies set forth in product user manual are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. as permitted by applicable law, Megawheels specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose, and warranties against hidden or latent defects. If Megawheels cannot lawfully disclaim statutory or implied warranties then to the extent permitted by law, all such warranties shall be limited in duration to the duration of the express warranty and to the repair or replacement service as determined by Megawheels in its sole discretion. no reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

If any term(s) is held illegal or unenforceable, the legality and enforceability of the remaining terms shall not be affected or impaired. except as provided in this warranty and to the maximum extent permitted by law, Megawheels is not responsible for direct, indirect, special, incidental or consequential damages resulting from any breach of warranty or condition or performance of the product, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise, or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming or reproducing any program or data stored in or used with the product and any failure to maintain the confidentiality of data stored on the product. the foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. Megawheels disclaims any representation that it will be able to repair any product under this warranty or make a product exchange, and is unable to recover any user software or data on the device.

 

Returns

If you are not completely satisfied with your Megawheels product, it may be returned directly to the manufacturer within 30 days of the delivery date for refund if qualified (eligibility conditions noted below). 

Returned products must be undamaged, clean, and in new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Returns must be requested through Ride and Go Electrics, but it is the manufacturer who authorizes the return (Megawheels). The manufacturer will reimburse Ride and Go Electrics, who will then reimburse the customer.

For all returns, shipping must be prepaid by the customer, insured and bearing a Return Material Authorization (RMA) number on the shipping label (received once the return is authorized). 

All shipping, handling, and insurance charges are the responsibility of the customer and non-refundable. All returns for non-defective reasons (e.g. customer changed mind) are subject to a restocking fee up to 30%. 

In the case of defective products, Megawheels may choose to either repair or replace defective products at no charge, using new or refurbished replacement parts at their discretion. Replacements may be different but functionally equivalent models.

Once Megawheels receives and inspects the returned order, the refund will be processed within 48 hours to Ride and Go Electrics, who will then process the customer return within 48 hours.  Please note, after Ride and Go Electrics issues the customer refund, it could take 5 - 10 business days for banks to transfer funds and for the money to appear back on the customer credit card. 

For more details, please see our Return and Refund Policy