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Merits Health Warranty and Return Information

Warranty

 

5 year warranty on Frame

18 month warranty on Electronics

18 month warranty on Motor

6 month warranty on Batteries

 

*If you want to file a warranty claim on the batteries, you will need to have a valid load test reading showing that the batteries are faulty.

 

WARRANTY EXCLUSIONS

 

Plastic shrouds, Tires, Upholstery/Armpads, Seating, Bulbs.

 

Returns

As stated in the full Return Policy, this item may be returned within 30 days of receipt for a refund as long as the following conditions are met:

  • The item must be returned at the customer's expense in the original packaging.
  • The item must be in new condition.
  • A Return Authorization must be requested from Ride and Go Electrics within 30 days of delivery.
  • Once the Return Authorization has been received, the product must be returned within 14 days.
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