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Mototec Warranty and Return Information

Warranty

 

Most Mototec USA products carry a Manufacturer's warranty against defects and the length of the warranty is stated directly on the product page. The Buyer should notify Ride and Go Electrics immediately upon discovery of any product defect within the warranty period and Ride and Go Electrics will notify Mototec USA. A ticket number will be issued to the Buyer (via email) to communicate directly with Mototec USA's technicians and arrange the terms of the warranty claim.

Defective items must be returned to Mototec USA for replacement in accordance with this return policy and at the buyer's expense. Mototec USA will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. Ride and Go Electrics will also not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. Ride and Go Electrics/Mototec USA reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Mototec USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

 

Returns

Mototec USA has the following requirements for return of their products:

  • The item must be returned at the customer's expense in the original packaging.
  • The item must be in new condition.
  • A Return Authorization must be requested from Ride and Go Electrics within 10 days of delivery.
  • Once the Return Authorization has been received, the product must be returned within 14 days.
  • The buyer will be responsible for a 10% restocking fee and will not be refunded for shipping costs originally paid by Ride and Go Electrics.

 

If you need to return an item, please contact Ride and Go Electrics prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by Mototec USA's error, shipping costs for returned items will be the buyer's responsibility as well as the original shipping costs (which were paid by Ride and Go Electrics at the time of shipment) and a 10% restocking fee (charged by Mototec USA). To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Mototec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.


Damaged / Defective Items:
Mototec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Mototec USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.


Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Ride and Go Electrics is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Product Use:
Some products sold by Mototec USA may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. It is also the Buyer's responsibility to be aware of these laws and to research the requirements in their area.  Ride and Go Electrics can not provide the buyer information relevant to the laws in each state and jurisdiction. Buyer assumes all liability and risk associated with the use of motorized products and holds Mototec USA, Ride and Go Electrics, and their owners and employees harmless of any liability.