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Return and Refund Policy

Although we make it our mission to provide you with the highest quality products and the best customer service in the industry, we know that not every purchase arrives as we would hope.  This is why we make it our goal to ensure that you are 100% satisfied with your order. If for any reason you are unsatisfied, please let us know, and we will do our best to make things right.

 

We pride ourselves on our commitment to outstanding customer service - and this service does not stop at product delivery.  We are committed to help you for all your product needs. To help you with your purchases, please be aware of our return and refund policies before submitting your order. 

RETURN POLICY

One of the reasons we are able to provide such low prices is that we, as an online retailer, do not have the same overhead as traditional bricks and mortar businesses.  As such, when a product is returned, it is returned directly back to the manufacturer. For this reason, our return policies are set by the individual manufacturer of each of our products.

 

Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. If your product has been custom built, the manufacturer may not accept returns at all. We have made every attempt to add the Return and Warranty information to each product page so that it can be viewed at the time of purchase. This information can also be found for each manufacturer at the following page: Manufacturer Returns & Warranty Policies.

 

If you are unsatisfied with your order, email us at  support@rideandgoelectrics.com to notify us that you want to return your product.  We will then provide you with an RMA (Return Merchandise Authorization) and the address to ship the product back to.  A tracking number from your carrier must be provided to Ride and Go Electrics in order to process the return.

 

The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee (dependent on the manufacturer) will be deducted from your return at the manufacturer's discretion, based on the item purchased.  Ride and Go Electrics may also deduct the outbound shipping costs and/or administrative costs incurred to send the product to you, depending on the manufacturer of the item and the amount of the costs incurred.


If you are shipping an item over $75, you should consider purchasing shipping insurance. 

 

*IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected by the manufacturer, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

LATE OR MISSING REFUNDS

Refunds can take up to 10 business days to be noticed on your account.  It typically takes 3-5 business days for our payment processor to process the refund (we use Shopify payments through Stripe and they must request the money from our financial institution). Then it could take another 3-5 business days for your institution to process and apply the payment to you account once it is received. If you haven’t received a refund after 10 business days, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. If after several days you still have not received your refund yet, please contact us at support@rideandgoelectrics.com.

BRAND NEW CONDITION POLICY

All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging directly to the manufacturer's warehouse.

SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

All of our manufacturers try to ensure careful packaging to prevent damage during the shipping process. However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

  • Please inspect the packaging of your item(s) when they arrive.  
  • If the item is damaged, please notify us right away so we can work on your behalf to get damaged items replaced as quickly as possible and so that the manufacturer can file a damage claim as quickly as possible. Please send information and photos showing the damage so that we can assist you as effectively as possible. Photos can be sent to support@rideandgoelectrics.com.
  • Ride and Go Electrics does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

If you believe that an item has arrived damaged or with a defect that is related to the manufacturer and not the carrier, send us a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your product. We will not be able to ship you replacements if you send us photos after 10 days. Replacement parts may take several weeks to fulfill depending on the item needing replacement.

 

DEFECTIVE BATTERY POLICY

We do not issue refunds/returns because of defective batteries. Most warranties will cover the battery, and a new battery can be shipped to you under the policies of the manufacturer's warranty.

ORDER CANCELLATIONS

 

Orders may be cancelled if a tracking number has not yet been issued to you. If your order has already shipped, it cannot be cancelled. You (the buyer) will be responsible for all return shipping charges, and up to a 30% restocking and administration fee.

Refunds will only be issued to the original credit card or account used when placing your order.

If you have any questions about our return or refund policies, please feel free to contact us at info@rideandgoelectrics.com