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Revi Bikes Warranty and Return Information

Warranty

 

Revi Bikes offers a full one year warranty from bumper to bumper on all their ebikes. Should you have a problem with your bike just contact us and we can help guide you through the process.  

 

WARRANTY EXCLUSIONS

 

Plastic shrouds, Tires, Upholstery/Armpads, Seating, Bulbs.

 

Returns

For REVI BIKES, their Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for more information on when a return is applicable.

 

Ship-back Charge
The customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item. If the return is accepted, REVI BIKES will issue a pre-paid shipping slip and schedule a pick up date, If the item is returned for personal reasons, the return shipping fees and organization of the shipping will be the responsibility of the customer.

The returned unit must be in like-new condition and include all original packaging, accessories and documentation. Any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund. We highly recommend that you take pictures of the unit before it is sent back to the manufacturer to document the condition of the product before return.

Returned units are subject to a 20% inspection and restocking fee from the original purchase price.

Refund will be issued in an average time frame of 2 -3 weeks after the manufacturer receives, inspects and processes the returned unit.

Shipping
To return your product, please contact us and we will advise you on the return process and provide you with the return address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. It can not be guaranteed that the manufacturer will receive your returned item in the condition it was sent in.

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