Note: Due to the world-wide Covid-19 pandemic, many of our suppliers are experiencing supply issues. At this time, there is a global shipping container shortage making it not only difficult for factories to obtain the parts they need to manufacture products, but also difficult for suppliers to receive the products they already have manufactured.
Although we make every attempt to make sure our stock levels are accurate, for some suppliers, stock levels are received manually every few days. For that reason, some items may go out of stock without our knowledge at the time of sale. For some out of stock items we are accepting pre-orders for shipments arriving in the future, when an ETA is known. However, the dates reported on the product pages are estimated only and may change without notice as suppliers receive updates on their shipments. Shipments in recent months have been impacted by shipping container availability, delays at shipyards getting products off ships, trucking shortages between shipyards and warehouses, Covid-related staffing shortages, and delays with shipping carriers such as FedEx and UPS due to increased shipping volumes. We will make every attempt to be as specific as possible with ETAs but given the various factors affecting all stages of shipping, we cannot make guarantees.
All pre-orders must be paid in full at time of purchase (see below for more detail). Note that in 2020, most all shipments were pre- sold out before the shipments arrived and often sold out 2 shipments in advance. If an item is out of stock and no pre-order is available for that item, it means that we do not know when the product is anticipated to be back in stock.
Frequently Asked Questions on Shipping
How much does shipping cost?
Shipping is FREE on almost all of our products with the exception of a few products that require specialized Freight shipment.
When products require Freight delivery by non-FedEx courier services, some products (such as Mototec products) may require Freight surcharges, and these may also be dependent on where the product is being shipped and if the customer wishes to add liftgate service. We will make every attempt to be clear on the product page when Freight surcharges are required.
When will my order be shipped?
We will typically process your order within 24 hours of receiving it. Your order should leave our supplier warehouses within 1-3 working days after that (typical processing time). See below for more details.
How Long Will It Take To Receive My Order?
After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location. Shipping times after it leaves the supplier warehouse are however, dependent on the carrier and dependent on seasonal peak times and extraneous circumstances affecting the areas the item is either shipping from, or shipping to. Ride and Go Electrics cannot control travel times after products leave supplier warehouses or after tracking numbers are issued. We will however work with you and the shipping carriers to ensure a timely delivery should shipping times be delayed.
Can I track my shipment?
Yes! As soon as your order is processed by our suppliers, you will receive an email containing your tracking number. Note that the issuance of a tracking number indicates that the supplier has contacted the shipping company and requested that the item be picked up for transport to you. A tracking number means that the shipping arrangement with the carrier has been ordered. Each carrier has its own shipping timelines. We cannot guarantee that the carrier will follow their own guidelines, we can only report them as they advertise on their websites. We can also not guarantee that the carrier will pick the item up from the supplier warehouses in a timely fashion. When a tracking number is issued, it typically takes 24 - 48 hours to be updated by the carrier as that is how long it takes them to pick the item up and scan it into their system. If you notice that the tracking is not updating after 48 hours, please contact the number on the carriers website first, and then contact us.
Does someone need to be home to sign for the shipment?
Yes. Given their valuable nature, all products shipped by Ride and Go Electrics require a signature upon delivery.
Do You Ship Internationally?
At this moment, we only ship within the lower 48 states in the US. We hope to expand to Canada soon.
The Finer Details
As soon as you place your order, you will receive an order confirmation e-mail with details about your order. This acknowledges that we have received your order in our system and that we have pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail or phone to discuss with you if you would like the order processed as a pre-order. If your item(s) are available for immediate shipment, we will process the charges (charge your card) and submit the order for shipment.
Orders are typically processed the same day or within 24 hours. We want you to receive your item(s) as soon as possible!
If your order is processed as a pre-order, we must charge the full amount of the purchase at this time (this is a requirement of our encrypted payment processor and out of our control). However, should you change your mind prior to receiving your tracking number, we can cancel the order and issue you a full refund. Note that after your tracking number is sent, we can no longer cancel the order or issue a refund. At that point, a refund will be subject to the supplier's refund policy (typically outlined on the product page and here).
If your order is in stock and we process the charges to your credit card, it will ship within five business days (typically within 1-3 days) from the date of your order.
Shipping Delays and Missing Shipments
Once the request for shipment has been arranged with the shipping carrier (usually FedEx or UPS), the carrier will issue the tracking number and this will be forwarded to you to track your shipment progress. Once the tracking number is issued, the shipment is now in the hands of the carrier. Unfortunately shipping carriers are not immune to mistakes and sometimes delays happen. If there is a need to ask questions about your shipment, please contact the carrier at the number on their website. They are now in possession of, and responsible for your item. If your shipment did not arrive, please first contact the carrier to see if they can locate your item(s) and provide you more detail on the delay. If you contact us first, we will only make this call for you and relay the second-hand information to you, thus it is better for you to make the first call. If you are not getting the information you need from the carrier, then contact us and we will work with the supplier that shipped your item to facilitate a resolution.
If you do not receive tracking information from us within six business days of your order, please follow up with us at firstname.lastname@example.org.
IMPORTANT: you must be present to sign for your order when it arrives. All of our products are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you will know the exact delivery date so you can make the appropriate arrangements.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage please consult the shipping policy of the supplier of your product (on the product page) to see what their policy on damages is. Some suppliers ask that you refuse the shipment and other request that you not refuse the shipment. If you have accepted the shipment, please document all damages with photos, as well as the shipping tags, all 6 sides of the box, all items as they appear inside the box and items that are damaged once they are removed. Every piece of evidence gathered will assist the supplier to service you faster.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order. Additional charges may also apply, please see our Refund Policy.