EWheels BAM EW-Supreme Electric Mountain Bike

 
BAM EW-Supreme Electric Mountain Bike

The BAM EW-Supreme is the newest powerful eBike offered up by EWheels. From the mountains to the beaches, where won’t you go with this sweet souped-up BAM EW-Supreme Electric Mountain Bike? The answer is nowhere—because you can go anywhere your heart and body desires with this hot pick from EWheels. Super powered with a 750 Watt Motor and a long lasting 48 Volt 14AH Lithium Ion battery with Samsung cells, your road trip won’t suddenly halt leaving you stuck and deserted. This amped up electric mountain bike can go where your map takes you from 25 to 45 miles, from smooth to rough riding. 

Ditch the car and see how much fun you can have getting around town in a healthy commute to work without working up the sweat unless you choose to, casual rides with friends, or gaining new experiences exploring areas of your town or city that you would normally never see behind the wheel of your car. Get ready to go where your whims take you—choose the BAM EW-Supreme Electric Mountain Bike and your journey has already begun.

The velo plush seat and relaxed riding position make a super comfortable ride

The included rear rack makes it easy for carrying your cargo

The 750 watt Hybrid Direct Drive Hub Motor which provides the get up and go while at the same time providing an intelligent five level pedal assist that gives the seven speed gearing an extra boost, a great feature for those uphill climbs is perfect power your next adventure with its range of up to 45 miles depending on how you ride and you can rely on the high quality 14 amp hour Samsung Lithium Ion battery to get you where you’re going. 

The bike’s 4-inch all purpose Kendra Juggernaut fat tires, front and rear fenders and front and rear electric lights, make this a sharp looking electric bike, but you won’t be worried about looks—you’ll just be digging the throttle! Your BAM EW-Supreme will take you from day to night with the convenient back-lit LCD display that tells you your speed, distance and battery life and can even charge your phone! Not that you’ll want to talk to anyone while you’re enjoying the seven speed drivetrain and intelligent speed pedal assist complete with five different power levels. We'll be pretty sure your phone will be on “Do Not Disturb!”

An easy to read back-lit LCD display makes it easy to see how far you've traveled, how fast you are going, how much battery charge is left, and lets you change PAS level as you ride

This bike will turn heads with its stylish looks, slick design, and equipment which includes front and rear fenders, kickstand and front and rear lights to ensure you can see and be seen.

This EW-Supreme will not disappoint no matter what you choose to do, either its a commute to work or exploring on a casual fun ride. This bike is sure to please.

Specifications

Specifications for the BAM EW-Supreme Electric Mountain Bike

Approximate Shipping Dimensions and Weights

Manuals & Literature

•   Technical Specifications
•  Video: Interactive Display Demonstration
•  Video: Product Overview
•   Video: STEP THRU Bike Assembly

Shipping

Shipping & Delivery

In-Stock Items 

After an item is purchased, Ride and Go Electrics will process your purchase on our end within 24 hours. E-Wheels will then process your order within 3 - 5 business days.

For example, if you order an In-Stock item on Monday afternoon, Ride and Go Electrics will process it Monday, E-Wheels will process it between Thursday and Tuesday the following week. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Advanced Sale (Pre-Order) Items 
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You may always get updated information on the status of your order by contacting us.  You should note that all advanced pre-orders must be paid in full at the time of purchase to hold your reservation.

Also note, expected ETAs appearing on the Product Detail page specify when an item is expected to arrive at the supplier's warehouse, not when the item will arrive at its final shipping destination. This is when the supplier expects to receive their shipment. Please allow time after the expected delivery time for the supplier to process your order and have it shipped to you.

Shipping Times

After your order leaves the supplier's warehouse, delivery times vary according to the shipping method and the location of your shipping address. Items requiring freight shipment take substantially longer than items that ship via UPS or FedEx. Freight items typically take 5 - 15 days to ship once the item has left the warehouse (after tracking number is issued). Items that ship via UPS or FedEx typically take 3 - 5 Business days (excluding weekends and holidays) to reach their final destination (after the tracking number is issued).

We cannot ship to P.O. Boxes

We cannot ship to Military APO / FPO Addresses

Summary

• Please allow 24 hours for Ride and Go Electrics to process the order
• Please allow 3 - 5 business days for the supplier's warehouse to process the order and issue a tracking number for your shipment
• Please allow 3-15 business days (excluding weekends and holidays) for the shipping carrier to get your package to you, based on whether your item is travelling freight or regular carrier.

If you have questions about your shipping once you have received your tracking number, please reach out the shipping carrier first at the information provided on their website, which is provided to you at the time when your tracking number is issued. We cannot get any further information from the carrier than you can, and often less as we are neither the shipper, nor the recipient.  This saves us relaying information to you second-hand and potentially missing an important question you may have wanted answered. If there is an issue with a lost product, then please reach out to us at that point so we can follow up with the supplier in order to initiate a claim and/or replacement item.

Returns

Returns

Returns for refund are accepted within 7 days of receipt of product.

If you would like to return your item for a refund, please note that our free shipping policy only applies to shipping the product to you, If the item is returned, SHIPPING CHARGES ORIGINALLY PAID BY RIDE AND GO ELECTRICS TO GET THE PRODUCT TO YOU ARE NON-REFUNDABLE as these are not refunded from the supplier.

YOU ARE ALSO RESPONSIBLE FOR RETURNING MERCHANDISE TO THE MANUFACTURER AT YOUR OWN EXPENSE

You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of E-Wheels receiving your returned product back complete and in good and unused condition. 

Once the option for return is accepted, the following conditions apply:

• The item must be in NEW condition; unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, wear to seats and armrests, damage to charging ports, 
  
• All accessories and chargers included in the box must be returned. 
• All manual, paperwork and tools must be returned.

Items canceled after the product has already shipped will be considered a return. 

Return Process:

• Request an RA (Return Authorization) from Ride and Go Electrics within 7 days of delivery acceptance.
• Once the RA has been issued, ship the item back to the address noted on the RA within 14 days.
• Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, Ride and Go Electrics is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back.  You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any shipping and restocking fees, will be refunded to your original form of payment. 

Damaged or Defective Items

Please inspect your product upon delivery. If you receive a damaged or defective item, contact us immediately at sales@rideandgoelectrics.com. E-WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. 

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, shipping costs are deducted from the issued credit and a 20% restocking fee will apply.

Standard Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition, to ensure a credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

5. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

6. It is also recommended that you take photos and consider purchasing insurance prior to your return

7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

Returning an Oversized Item

Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

4. Contact Ride and Go Electrics for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact an E-WHEELS Customer Service representative at service@ewheelsdealers.com .

Warranty 

Product Warranties

Warranty - Electric Bikes 

Five Year Limited Warranty

Five (5) years from the date of purchase on all structural frame components, seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact E-Wheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact E-Wheels service department by calling 888-571-2845, or by email at service@ewheelsdealers.com. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by E-Wheels. 

Returning Faulty Parts

Do not return faulty parts to E-Wheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

Parts and Repairs

Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at service@ewheelsdealers.com .

Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

SHIPPING DAMAGE AND SHIPPING POLICIES

Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.   

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.