Ecotric Rocket 36V 500W Beach and Snow Fat Tire Electric Bike

Ecotric Rocket 36V 500W Beach and Snow Fat Tire Electric Bike

If you’re looking for an all-terrain fat tire electric bike that has speed, strength, and power, the Ecotric Rocket is all set to become your hot-favorite. The Ecotric Rocket is an affordable electric bike that provides a smooth ride and amazing range. This bike is capable of riding safely and comfortably on any terrain; mud, dirt, sand or snow.

Functionality 

Why we like it

Whether you commute to work every day or on the hunt for a sturdy electric bike that can conquer the trails with ease, look no further than the Ecotric Rocket. The Rocket fat tire electric bike is a powerful, all-terrain commuter bike that is simple to ride, easy to maintain and easy on the budget. An engaging ride comes with the twist of a throttle, and with a lightweight aluminum frame, suspension front fork, higher handle bar  and grips that are designed for ultimate control, this is the electric bike that will take you anywhere you want to go. 

Specifications

Specifications

Shipping

Shipping

Ride and Go Electrics typically processes an order the same or next business day. Ecotric will process the order and ship within 2-3 business days. Delivery time varies between 6-8 business days if your electric bike is in stock. Please note that as the current logistics pressure is high, some areas of logistics information will be delayed.

This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.

We offer free shipping on all of our bikes everywhere within the lower 48 states! Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）

For more details, please see our Shipping Policy 

SHIPPING METHOD

Shipping is typically through UPS or FedEx and within the lower 48 states only.  Once the shipping has been arranged, you will receive an email with your tracking information to track your delivery. If you have questions about your delivery after your bike has already shipped, please contact the carrier's toll-free number for more information about your shipment.

Return Policy

Return Policy

Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle within 30 days from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that Ecotric does not accept the return of accessories (except battery).

To request a Return and Exchange Authorization, please contact Ride and go Electrics for a return label. Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:

1. If the unit was purchased under a free-shipping promotion, there will not be a refund for shipping costs incurred by us to ship you the product.
2. The customer will bear a 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional decision from the buyer.
3. If the return is accepted, Ecotric will issue you a shipping slip. Print the return label and stick it on the box, and take the package to the nearest UPS store (if you need pick-up service, please tell us and we will arrange a return label with the pick up fee for you, but you will need to pay for this pick-up fee).

The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

Returned units are subject to a 20% of inspection and restocking fee from the original price.

The refund will be issued in an average time frame of 2-3 weeks after Ecotric receives, inspects, and processes the returned unit.

If the customer wants to cancel the order after the shipping label is created, the customer will have to bear the shipping cost.

For more details, please see our Return and Refund Policy

Warranty

Warranty

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE 

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.

4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDs, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at their expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike
5. DIY repairs on electronics
6. Abusive use of the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, LED headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.