X-Treme Rubicon 48V Rear Shock Electric Mountain Bike

Specifications

Specifications

Warranty

Warranty

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components.  Original purchase receipt is required to establish proof of purchase and establish warranty start date.

An additional one year warranty or limited Lifetime Warranty are available for purchase.

For full details on the standard one year warranty and additional warranties available for purchase, please see X-Treme's Warranty and Return page.

Shipping

Shipping

When ordering an X-Treme bicycle or scooter, X-Treme will ship the product directly to you from their warehouse in Washington State. X-treme typically ships (in stock) products daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states.  There are no guaranteed transit times, however, Ride and Go Electrics will usually submit your (in stock) order within 24 hours of your purchase, and X-treme will usually ship the item within 24 hours of receipt.   

*Note: with Covid-19 delays, we are not responsible for any delays in transit.   If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available.

If your item is not in stock, and you are submitting a pre-order, the above does not apply and the item will be shipped after it arrives at X-Treme's warehouse and is processed for shipping.

Receiving and Inspecting Freight Shipments

When you receive your shipment, ask the carrier the following questions:

1. Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
2. Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.

If your delivery doesn't check out, do the following:

1. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
2. Email our Customer Care Team with your findings.

How to note exceptions:

1. Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
2. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short."
3. Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.

Returns

15 DAY RETURN POLICY (Satisfaction Guarantee) 

If during the first 15 days you choose to return your X-Treme merchandise for a replacement/exchange or refund, please review the terms and conditions as set out in X-Treme's Warranty and Return page.